FAQ
Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.
What are your payment options?
We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses a credit card processor for a reliable and secure internet payment gateway, with all payment data encrypted.
When can I expect to receive my shipment?
All orders are shipped from our warehouse within 2 business days of the order being placed. Shipment will arrive between 6-10 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net.
What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us at service@veelun.com. Please quote your transaction reference number (Order #) and provide us with proof. We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
What is your return & exchange policy?
Please refer to our Refund Policy relating to returns.
You can contact us at any time. Our customer service team usually replies within 24 hours (slower on weekends and holidays).
How to return your item?
You may contact us at our support channel service@veelun.com for more information.
Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share rent, or sell your personal information without your consent, except as required by law.
