Contact Us
If you have any questions about your order or our products, we’re here to help.
Please note: We only provide after-sales service for orders placed on this website.
How to Contact Us
- Email: For any inquiries, please email us at: service@veelun.com
- Contact Form: You may use the contact form on this page to leave your name, email address, order number, and message. Our customer service team will reply as soon as possible.
Please contact us by email or through the contact form.
Customer Service Hours
You can contact us at any time.
- On business days, we usually reply within 24 hours.
- On weekends and public holidays, our reply may take a little longer.
After-Sales Service
1. Replacement Accessories
If a product you purchased on this website is missing accessories or has damaged accessories, please contact us at service@veelun.com and provide:
- The product model, and
- The accessory code of the part you need (if available).
We will provide the accessories free of charge, but the shipping fee will be borne by the customer.
2. Electronic Version of the Manual
If the product manual is missing, please send the following to our customer service email:The product model, and A clear product photo.
Our customer service team will send the English electronic manual (PDF) to your email address.
At the moment, we only offer manuals in English.
If you need another language, you can use translation software to translate the English manual by taking photos or uploading the file.
3. Shipping & Logistics Questions
If you would like to check the shipping status of your package, please email:
Your order number, and Any relevant information (such as your name or email used for the order) to service@veelun.com.
Our customer service team will check the tracking information and update you.
4. Other Questions
If you have any other questions (product usage, warranty, order issues, etc.), please feel free to: Fill out the contact form on this page, or Email us at service@veelun.com.
We are happy to assist you.
Company Information
This website is jointly operated by:
Nanjing Xilaisi E-Commerce Co., Ltd
Registered address:
Room 204-E, Tongxin Zhongchuang, No. 120 Xinpu Road, Jiangpu Subdistrict, Pukou District, Nanjing 210000, Jiangsu Province, China
PIONEERX ECOMMERCE LTD
Registered address:
Office 5984, 58 Peregrine Road, Hainault, Ilford, Essex IG6 3SZ, United Kingdom.
